Customer Services 

COVID-19 Status Update - 5/15/2020 2:32 PM

Scott County Customer Service is now accepting appointments for driver’s license and identification card transactions only. This includes renewals, duplicates for address changes, lost or stolen licenses, upgrades to Real or Enhanced DL/IDs. Please allow ample time for setting an appointment as we will need to ask some health screening questions, go through the types of licenses, and review what documents you will need before scheduling an appointment. Upgrades to RealID or EnhancedID do require additional documentation.

To save time, please review license options and document requirements on the DVS website prior to your call and have your documents in hand. We will be reviewing documents over the phone to make your visit as safe and efficient as possible by reducing the time we spend face to face. You will be asked to pre-apply for your license during the call – you can do so here.

All other services such as tabs, title transfers, disability certificates, duplicate titles, and other deputy registrar services will continue to be offered through the drop boxes or mail. We are also able to accept applications for marriage licenses via email, fax, mail, or drop box. Please ensure that all transactions left in the drop boxes have a phone number enclosed. Requests will be processed within 48 hours and returned via mail.

Please follow us on Facebook to see our step-by -step videos on how to process transactions during a building closure. Ready to make an appointment? Please call 952-496-8432.

Questions? Call or reach out to us via email at customerservicevm@co.scott.mn.us. We have staff ready and available to answer your questions as well as to make appointments from 8 AM – 4:30 PM, Monday – Friday.

Dealers: The Governor’s order recognizes that motor vehicle repairs and limited sales are considered critical services and may continue during this period. According to the order, dealerships may conduct "sales that are necessary to allow for essential travel, when conducted by appointment, and only when CDC and MDH guidelines, including social distancing, can be met.”

Granting extensions for driver’s licenses, ID cards, and tabs requires a change to state law, and the Minnesota Legislature is scheduled to consider this topic. The Minnesota Department of Public Safety Driver and Vehicle Services division (DPS-DVS) will provide additional information and guidance if anything changes. We will post any updates on social media and to our website as they become available.

Thank you for your understanding during this unprecedented time.