County Jail & Sheriff’s Office: 

The Jail will continue to make every effort to allow attorneys to visit their clients so that we can limit the impact on the court system; however, attorneys will be requested to meet through a non-contact booth or be screened for signs and symptoms of COVID-19 prior to entering the jail and be required to wear a mask while inside the jail.

This action is being taken in response to the COVID-19 pandemic. The health and well-being of the public, the
inmates in our custody and our employees are of paramount importance to us.

We understand that this is an inconvenience to those wishing to visit their loved ones in our custody, however; we must take action to help prevent the risks of potential exposure to the COVID-19 virus.

We will continue to monitor the COVID-19 pandemic situation and make adjustments to our operations as is needed.  

Contact the Sheriff’s Office:

• Phone: If you have questions about inmate visitation, please call 952-496-8300.
• Webpage: Visit the County Sheriff’s page for more information.

Available:

• Scott County will continue to provide services through the Juvenile Alternative Facility
• Priority will be given to youth with immediate safety issues

Limited:

• Limited to 11 residents.
• Placement requests for voluntary placements and 30 day evaluations may be denied.
• Visitation is completed virtually.

How to Contact: Call 952-496-8950 for more information

Building Inspections Update: October 20th, 2021

Building Inspections Department staff are available by appointment only. 

• If the situation cannot be resolved first by email or phone conversation, a virtual or in-person meeting appointment can be scheduled though a Building Inspector or Licensing and Permitting staff. 

Permit application processing is filed electronically through the ePermit portal. 

• All permit instructions can be found on the building inspections website.
• Through the ePermit system, permit applicants should select the permit type and enter the permit data, upload the required submittal and/or revision documents, make payments and retrieve the final approved documents.  Review ePermit Instructions prior to applying for permit.

Chemical Dependency

Available Services:  

• Rule 25 Chemical Health Assessments continue to be provided via coordination with a community provider or a phone/video conference interview with County CD staff 
• Pre-Petition Screening will continue to be provided by county staff.  

Contact: For either Rule 25 assessments or pre-petition screening, contact Central Intake. 

• Central Intake Phone: 952-445-7751 
• Central Intake Email: HHSCentralIntake@co.scott.mn.us

Available Services:

• Any concerns about child abuse and neglect should continue to be reported to Central Intake. 
• Concerns for child safety after-hours should be directed to Canvas Health.

To make child maltreatment reports, please contact:  Central Intake at 952-445-7751 or email HHSCentralIntake@co.scott.mn.us

To make child maltreatment reports after-hours, please contact Canvas Health: Phone 952-496-8484 or call local law enforcement. 

Click here to learn more about preventing child abuse and neglect during the COVID-19 pandemic. 

Available Services:  

• Collections on child support orders
• Processing of all incoming mail/documents
• Communication with Child Support staff (phone, email or fax)
• 24-hour drop box at Government Center
• Genetic Testing for paternity establishment
• Court Hearings
• Payment drop-off using drop box at the Government Center, Pay Near me or MoneyGram

Limited Services: 

• Establishment of or modifying child support orders  
• Enforcement of court orders

Unavailable Services: 

• Some legal enforcement remedies\
• In-person meetings

Contact Child Support:  

• Phone: Call 952-496-8183 or your Child Support Officer directly 
• Documents: Can be emailed, dropped off at the 24-hour drop box or faxed to 952-496-8551 
• Webpage: Child Support

Available:  

A Licensing Coverage worker will be available to receive inquiries from individuals interested in becoming a licensed provider (e.g. child care provider, child foster care provider, adult foster care provider) 

Your assigned licensor or the licensing coverage worker will be available to all licensed providers to answer questions or address concerns.

How to Contact:  

Scott County Human Services:  952-445-7751 and ask for Licensing Coverage Worker

Emails: 

Child care licensing: ChildCareLicensing@co.scott.mn.us 

Foster care licensing: fostercare@co.scott.mn.us  

Available Services:  

• Community Corrections/Case Management-all services continue to be provided but will be done through phone/video conferencing when at all possible.    

How to Contact Community Corrections:

• Contact our central number at 952-496-8260 or your agent directly

Customer Service

Currently, we are operating on a hybrid customer service model. 

What does that mean? 

At this time, all driver’s license and identification card transactions are required to have an appointment for service.  This includes renewals, duplicates for an address or name change, lost or stolen licenses, and upgrades to Real or Enhanced DL/IDs. Upgrades to Real ID or Enhanced ID do require additional documentation. Please visit our Customer Service page for current operation information as well as information on how to make an appointment: https://scottcountymn.gov/1170/Customer-Service. 

All other services such as tabs, title transfers, disability certificates, duplicate titles, marriage license applications, and birth/death/marriage certificates (along with additional deputy registrar services) can be processed by one of the following methods: 

• Standby service: Add your name to our standby list either from home or once you are in the building. Our system will inform you of your place in line. Availability is subject to current capacity limits and you must be in the building when your name is called in order to be served. Add your name to our standby list (starts daily at 8 AM).
• Via drop box (located in the circular drive on Atwood Street between 4th and 5th Avenues) or mail.  Please ensure that all transactions have a phone number enclosed. Your request will be processed in the order it was received and returned via mail.

Questions? Call or reach out to us via email at customerservicevm@co.scott.mn.us. We have staff ready and available to answer your questions from 8 AM – 4:30 PM, Monday – Friday.

Last Updated 12/2/2021 3:33 PM

Child Care Assistance

Available Services:  

• Accepting Child Care Assistance applications 
• Program screening; adding families to Basic Sliding Fee Wait List (if necessary)
• Determining eligibility for Child Care Assistance programs 
• Processing  of all incoming mail/documents 
• Provider billing and payment 
• Communication with Child Care Assistance Specialist (phone, email or fax) 
• 24-hour drop box at CareerForce Center

Contact Child Care Assistance:  Call 962-496-8686 or your Child Care Assistance Specialist directly 

Child Support

Available Services:  

• Collections on child support orders 
• Processing of all incoming mail/documents 
• Communication with Child Support staff (phone, email or fax) 
• 24-hour drop box at Government Center  

Limited Services: 

• Establishment of or modifying child support orders  
• Enforcement of court orders 
• Payment drop-off (may use drop box at Government Center, Pay Near Me or MoneyGram) 

 Unavailable Services: 

• Genetic testing for paternity establishment 
• Some legal enforcement remedies 
• Court hearings 
• In-person meetings

Contact Child Support:  

• Call 952-496-8183 or your Child Support Officer directly
• Documents can be emailed, dropped off at the 24-hour drop box, or faxed to 952-496-8551

Income Maintenance

Available Services:  

• Application screening for Cash and SNAP programs (by phone only) 
• Interviews for Cash and SNAP programs (by phone only) 
• Eligibility determination for Cash, SNAP, Emergency Assistance/Emergency General Assistance and Medical Assistance 
• Processing of County Burial applications 
• Processing of all incoming mail/documents 
• Contact with Eligibility staff (phone, email or fax) 
• Paper applications and other documents are available for pick up outside of CareerForce Center 
• 24-hour drop box at CareerForce Center

Unavailable Services:

•  In-person meetings 

Contact Income Maintenance:  

• Phone: Call 952-498-8686 or your Eligibility Specialist directly 
• Email: ScottCountyIncomeMaintenance@co.scott.mn.us  
• Documents: Can be dropped off at the 24-hour drop box or emailed to above 

Elections & Voter Registration 

Scott County Elections can be contacted via phone or email at this time. Please visit our elections website at https://scottcountymn.gov/677/Elections-Department for answers to many frequently asked questions.

How to contact:

Phone: 952-496-8560 

Email: scelections@co.scott.mn.us 

Employment & Training

The Career Lab is open on a limited basis, by appointment only.  Current hours are Tuesdays, Wednesdays, and Thursdays from 8:30 AM -12:30 PM.  Please call the Career Lab Help Desk at 952-496-8310 to schedule an appointment.  Appointments must be scheduled at least one day in advance. 

All onsite hiring events and workshops are currently suspended.  To view a list of virtual hiring events and workshops, go to CareerForcemn.com.  We will continue to work during this time and all appointments and orientations will be done over the phone.  All paperwork will be processed per usual and as it is received.  You can drop off paperwork in our secure 24-hour drop off box located right outside our main office door at 752 Canterbury Road South in Shakopee.  Items in the drop off box will be collected every hour during our normal business hours.  You can also use our fax at 952-496-8675 .  If you call your Employment Counselor direct or call 952-496-8310,  please leave your full name, case number (if applicable), and detailed message.  All calls will be returned within 24-48 hours.  Thank you for your patience during this time.

Available Services:  

• Program overviews and orientations (by phone only) 
• Program intakes and enrollments (by phone, email and fax) 
• Appointments with Employment and Training Counselor (by phone only)
• Contact Record (also linked on Employment & Training page).  Job seekers may complete this form to start the process for Dislocated Worker and Adult program services 
• List of employers who are hiring for interested job seekers 
• Processing of all incoming mail/documents 
• Contact with Employment and Training staff (phone, email or fax) 
• 24-hour drop box at CareerForce Center

Limited Services: 

• Support services for program enrollees 

Unavailable Services: 

• Career Lab at CareerForce Center 
• Weekly hiring events at CareerForce Center 
• In-person meetings

Contact Employment & Training: 

• Phone: Call 952-496-8310 or your Employment and Training Counselor directly; 
• Documents: Can be dropped off at the 24-hour drop box or faxed to 952-496-8675
• Webpage: Employment & Training page

Case Management

Available Services: Internal and contracted case management  

Unavailable: Face-to-face visits  

Contact Home & Community Care - Case Management: 

• Phone: Call 952-445-7751 or contact your case manager directly.  

Extension

Available Services: Staff are available by phone and continue to plan for summer activities and the County Fair.  

Unavailable Services: 

•  All face to face meetings, courses, and events are cancelled through May 15, 2020. 
• Office is closed but staff are available by phone.

Contact Extension: 

• Phone: 952-492-5410 | Yard and Garden Line 952-466-5308) 
• Email: mnext-scott@umn.edu | Gardenquestions@carverscottmastergardeners.org

Libraries 

All Scott County Library locations are open with most services resumed as of June 1, 2021. Masks are no longer required for visitors. Visit the Library's COVID-19 Response page to see up-to-date library service information. 

Contact the Libraries: 

• Social Media: Follow the Libraries on Facebook, Twitter, and Scott County NextDoor feed (feel free to privately message for responses) 
• Newsletters: Sign up for Library Newsletters
• Phone & Email: See Library Locations & Hours. 
• Webpage: See Library COVID-19 Response page for the latest information.

All Mental Health Services

• All services are being provided through Telemedicine.
• For Mental Health Crises: 
  8:00 AM - 4:30 PM call 952-496-8481 for crisis appointment during business hours. 
  4:30 PM - 8:00 AM call 952-818-3702 for Scott County Crisis Response mobile services. 
• For new services, call 952-496-8959. Current services should contact their case managers.
• Visit Mental Health Services for more information.
  
  

Mental Health Center

Mental Health Center Intake- 952-496-8481 - Available 8 AM- 4:30 PM

Available via Telemedicine: 

• Crisis Assessment
• Individual Therapy
• Family Therapy
• Diagnostic Assessment
• Reflections Day Treatment

Limited: Psychological Evaluations, however many types of evaluation are available via telemedicine.

Unavailable: Anger Management Groups

Adult & Children’s Mental Health Services

• Available for Adults: Prepetition Screenings, Case Management  
• Children’s Mental Health Assessment/Case Management: All services continue to be provided but will be done through phone/video conferencing when possible.  
• Limited: Face-to-face visits  
• Unavailable: Community Support Program – Anchor Center

Contact: All requests for Adult Mental Health Case Manager or Children’s Mental Health Case manager can be directed to Central Intake.

• Central Intake Phone: 952-445-7751 
• Central Intake Email: HHSCentralIntake@co.scott.mn.us
  
  

Adult Protection

• Adult Protection Investigations continue. 
• Limited: Face to face visits  
• Contact MN Adult Abuse Reporting Center (MAARC): 1-844-880-1574

Regional Parks in Scott County (operated in partnership with Three Rivers Park District):  updated August 18, 2020

Scott County’s regional parks and trails are open and offering close to full service! (August 17, 2020). For the most updated information, visit the website of Three Rivers Park District, our regional park operating partner, at https://www.threeriversparks.org/covid19.

Scott County’s Regional Park websites:

• Cedar Lake Farm Regional Park
• Cleary Lake Regional Park
• The Landing
• Murphy-Hanrehan Park Reserve
• Spring Lake Regional Park

Status of the facilities and services at our regional parks:

• Restrooms: Most restrooms now open. 
• Boat rentals are open via online reservation.
• The Cleary Lake Golf course is open. 
• Golf lessons, summer programs and summer camps are underway.
• Swim beaches are open at Cedar Lake Farm and Cleary Lake.
• Play areas are open.
• Cleary visitor center/Golf Club House is open providing basic guest services and additional restrooms.
• Campgrounds and group camps are open.
• Picnic shelter reservations available.

Further information on all of these services and changes to usual operations in response to COVID-19 is available at https://www.threeriversparks.org/covid19.

Environmental Health

Available Services:  

• The Scott County HHW is now open by appointment only. Please visit our website at www.scottcountymn.gov/hhw or call 952-496-8177 to make an appointment for hazardous waste drop off.  We prefer cash, and exact change only for any transactions.  Wearing a face covering is recommended. You may also make an appointment to pick up your compost bin if needed.  ** Note: The Reuse room remains temporarily closed**
• Accepting septic permit applications through the ePermit portal.  
• Accepting hazardous and solid waste license applications by e-mail contact Joan Anderson or Nick Reishus at 952-496-8177
• Staff is available to answer questions and guide applicants through submittal process.

Limited Services: 

• Hard copy permit applications or other documents accepted via Government Center drop-box or US Mail only.
• Septic installation inspections 
• Pump logs available via drop-box or mail  

Unavailable Services: 

• Over the counter building permit applications not available during building closures. 
• Water test kits  
• In-person soil verifications (will verify independently) 

How to Contact Environmental Services: 

• Email: Envservices@co.scott.mn.us
• Phone: 952-496-8177 
• Webpage: Environmental Services
  
  

Natural Resources/ SWMO

Available Services:  

• Flooding and emergency response 
• Most Essential Functions as identified in the Operations Plan including: 
  • Water quality monitoring and activities 
  • Cost share and grant programs 
  • Targeted projects and activities 
  • Inventory and assessment projects 
  • Maintenance activities 
  • Planning and plan review activities 

Limited Services: 

• Hard copy permit applications or other documents accepted via Government Center drop-box or US Mail only 
• Education and outreach limited to non-face to face activities 
• AIS boat launch inspections 
• In person meetings by appointment only and only when necessary to complete essential functions 
• Site inspections and field work is limited only by ability to follow operation plans 
• WPC meetings are being held via teleconference and only when action items must be approved 

Unavailable:

• Over-the-counter permit applications not currently available during building closure.

Natural Resources Phone: 952-496-8177

Planning

Available Services: 

• Accepting land use permit applications via email, drop box and mail. 
• Reviewing building permits through City View building permit portal. 
• Issuing addresses for new structures as needed. 
• Respond to Public questions/concerns via phone and email. 
• Code enforcement inquiries are accepted via phone and email. 
• Development Review Team meetings are being conducted via Skype

 Limited Services: 

• In person meetings are by appointment only. 
• Land use permit payments are by check through the mail. 
• Board of Adjustment & Planning Commission meetings (public hearings) will be held virtually or by observing social distancing.  The next meeting is scheduled for May 11th.      

Unavailable Services: All over the counter activity during building closure.  

Planning Phone: 952-496-8653 

Contact Property & Taxation Services: 

• Phone: For questions that do not concern Tax Statements or Valuation Notices, please call 952-496-8115.
• Property tax payments, applications, and paperwork may be placed in the Drop Box at the Government Center location.
• Email: propertytax@co.scott.mn.us
• Webpage: Property & Taxation Services

Assessing & Property Taxes

• Appeals applications are being received via email, regular mail, and on-site drop box. When appraiser involvement is required, we are reviewing via scanned images and signing electronically whenever possible.
• Limited: In-person inspections.  

Property Tax Payment Options

• You may mail taxes.   If mailed, they must be postmarked on or before the due date to be considered on time. Property tax payments can be mailed to: 
  Scott County Government Center
  Attention: Customer Service
  200 4th Ave W
  Shakopee, MN  55379
• Deposit your payment in a drop box. They are located outside the Government Center off 5th Ave West between Fuller and Holmes (there are two drop boxes -- one by the door, one by the mailbox).  Also, the libraries’ book deposit can accept your payment, but the payment must be received by the close of business on Friday, May 15, to be considered on time.  
• Online at https://www.scottcountymn.gov/383/Pay-Property-Tax.

Unsure if your taxes have already been paid? Visit the blue “Pay Property Taxes Online” button online at https://www.scottcountymn.gov/383/Pay-Property-Tax to check the amount due. You can search by parcel number or address.

Property tax applications, appeal paperwork, and other documents for our department may be mailed to: 
Scott County Government Center
Attention: Property and Taxation Services
200 4th Ave W
Shakopee, MN  55379

Land Records

• Processing of online payments, escrow payment files, and ACH  files are available.
• Drop box is available at Government Center for Homestead applications and property tax payments.
• Unavailable: Face to face customer questions and inquires. Passport acceptance currently closed.
• Plat recording:
  • Recording plats & priority documents must be done by appointment only (call 952-496-8150).  These consist of plats, foreclosure documents, construction mortgages, mechanic liens, and court orders. 
  • Customers bringing plats and priority documents in for recording can call staff, put them in the drop box, and wait in their car if they need documentation from the County immediately to continue to get financing or conduct other personal business.

Contact Land Records:

• Phone: 952-496-8150 
• Email: landrecords@co.scott.mn.us  
• Webpage: Land Records
  
  

Surveyor’s Office

• Available: Maintenance field inspections to occur as needed. Contact with landowners to be done via email or phone. Plats only accepted via mail/email for review. Fees to be submitted by mail.
• Limited: Plat signing and processing done by appointment only. Developers must make appointment with Land Records (952-496-8150) to drop off plats at Recorders Office for signature and recording. Surveyor staff will only physically sign plat at Recorders Office. 
• Unavailable: Walk-ins for plat signings at the Surveyors Office are not currently offered. Developers must make an appointment with Land Records at 952-496-8150 to drop off plat at Land Records.

Contact Surveyor’s Office: 

• Phone: 952-496-8346 
• Email: surveyor@co.scott.mn.us 
• Website: Surveyor’s Office

Last Updated 4/6/20 11:25AM

For the most up to date information about Public Health operations, visit the Public Health page. 

Resources

• See Scott County Public Health’s Community Health Resource Guide for a comprehensive list of care options.  
• Check the tabs on our COVID-19 Community Resources page for health options. 

Clinics

At this time, the following services have been impacted by the COVID-19 Crisis and subsequent closures:

• Immunization Clinic: By appointment only. Please call 952-496-8555
• Nurse Clinic (Tuesdays/Thursdays): By appointment only. Please call 952-496-8555
• Health Matters Clinic at Government Center West: By appointment only. Please call 952-496-8555. If you are a mobile clinic patient and need to talk to a nurse/doctor, call (612) 618-3832 between 8:00 AM – 4:30 PM, Monday through Friday.

Family Health

• Family home visiting is continuing utilizing virtual visits. Please contact 952-496-8555 to make referrals.
• Follow Along Program Enroll online Now or Contact Scott County Public Health at 952-496-8555

Backstretch Community Garden Applications Now Available! 

• https://www.scottcountymn.gov/402/Healthy-Communities

Contact Public Health:

Family Intake Line: Call 952-496-8555

Roads & Highways 

Available Services:

• Highway/Road Maintenance: Residents may use the Road Maintenance Issue reporting form to report potholes, roadkill, mailbox damage, and other road-related issues.
• Preventative Maintenance: We continue to complete preventative maintenance for environmental-related road conditions, including snow, ice, flooding, and street/shoulder sweeping. 
• Traffic Operations: Street sign installation and traffic system maintenance continues. 
• Road Construction: Construction and regular inspection continues. 

Contact Highway Department:

• Phone: 952-496-8346 
• Email: transportation@co.scott.mn.us 
• Webpage: Roads & Transportation

SmartLink/TransitLink 

Available Services:  

• Non-emergency Medical Transportation (MA) scheduling calls are being taken (7:00am-3:30pm Monday-Friday) and MA Transportation providers are operating and trip mileage requests are being processed 
• Transit Link (General Public Dial-a-Ride) is operating (6:00am – 7:00pm Monday-Friday) and has been expanded to offer grocery delivery services at no charge. Visit our Smartlink/TransitLink page for more information about engaging this service.

Unavailable Services: 

• Volunteer Drivers are not performing trips at this time. 
• Customer Service window at Marschall Road Transit Station is closed. 

Contact SmartLink:

• Phone: Call SmartLink at 952-496-8341 (Ext 2) or email Transit@co.scott.mn.us 
• Metro Transit: https://www.metrotransit.org/servicecenters
• MVTA: https://www.mvta.com/

Available services:

 The Scott County Veterans Service Office wants to be certain that our former military service people and their families can access the services and benefits they need. Our office doors are open to the public to answer basic questions, pick up or drop off documents, schedule appointments, and assist with emergency concerns.  Telephone appointments are preferred.  A Veterans Service Officer will be available to meet in person, if needed.

Note:  Our office has moved (as of June 2021).  We’re located just inside the side door, on the west side of the building, off Atwood Ave (between 4th and 5th Avenues) by the flag poles (Room GW-100).  

You were there for all of us in our time of need, and we’ll be here for you when you need us.

How to contact: 

• Call Intake: 952-496-8176
• Email: MDoerr@co.scott.mn.us