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1. How do I apply for cash, food or emergency benefits?

We recommend you contact our office to be screened for potential eligibility for assistance programs. You would need to complete an application, have an interview and provide all required verification for a determination of eligibility to be made.

2. How do I get an application?

View the steps for applying on our Cash and Food Programs page.

3. How long will it take to process my application?

For cash and SNAP applications, the workers have up to 30 days to process your application; it does not always take that long, but that it the time frame provided in policy when the worker must take action by.

4. How do I get a new EBT card or a replacement for a lost or stolen EBT card?

Once you have applied for and/or been approved for cash or SNAP benefits, you will be issued an EBT card. For questions on your EBT card or to get a replacement, contact the EBT office at 888-997-2227.

5. When are my benefits going to be on the EBT card?

See the monthly cash and food benefit availability.

6. What is the policy for reporting changes, and how do I do it?

Most changes need to be reported to your worker for cash and health care programs within 10 days of the change. For SNAP, there are different timelines based on your reporting type and program specific policy; read your notice for that policy. Reporting changes within 10 days may help result in not receiving over-payments sited to your case. You can report changes in writing, by phone, by email or by filing out and submitting a Change Report Form (PDF) to the agency.

7. How do I schedule an appointment?

Contact your worker directly or contact the agency at 952-496-8686.