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Click on RBdigital Support below, then browse for your answer in the tabs. You can submit a ticket using their online form.
Need more help? Please call RBdigital Support at 1-877-772-8346, Monday - Friday from 7:30 AM to 6:00 PM CST or via email firstname.lastname@example.org.
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eBooks (Cloud Library): 21 day checkout
eAudiobooks (Cloud Library & RBdigital): 21 day checkout
10 titles from Cloud Library (eBook and/or eAudiobook)
10 titles from RBdigital (eAudiobook)
cloudLibrary: As long as there are no holds on a title, a Renew button will appear in your My Books tab 3 days prior to your loan expiring.
RBdigital: Up to a maximum of 2 renewals per item.
Yes! Refer to the help pages for more information.
Yes! You can have up to 10 items on hold for each platform (Cloud Library, RBdigital).
Click on the Cloud Library Frequently Asked Questions link below and browse for your question.
Need more help, or not seeing your question? Use the Ask a Librarian form to submit your question.
Errors are uncommon in Cloud Library, but when they do pop up they're easy to resolve. Click the Cloud Library Common Issues link to see all error messages. When in doubt, restart your device or uninstall and reinstall the app.
Need more help? Use the Ask a Librarian form located on the library homepage.
Yes! If you start reading/listening on one device, you can jump over to another device without losing your spot. Just make sure you have a strong WiFi signal on both devices so your reading/listening history is saved and available to be reopened.
When jumping between networks or between online and offline reading there can be syncing issues between devices. For instance, if you read ahead on one device while disconnected from the internet and then start reading on another device that is connected to the internet, you will pick up at an earlier place in the book. Ensuring a strong internet connection is the easiest way to make sure the titles and reading spot is kept between devices.
Click on the RBdigital Help link, and browse for your answer in the FAQs. You can also submit your question to their support team. Need more help? Use the Ask a Librarian form located on the library homepage.
Every few years we update your contact information. Contact your library to renew your library card. Or use the Ask a Librarian form to send in your full name, library card number, current Scott County address, phone number, and email address.
There is no limit to the number of magazines you can check out. Magazines remain checked out until you delete them (they have no due date), and can always be downloaded again.
There is no limit to the number of magazines you can check out. Magazines remain checked out until you delete them (they have no due date).