I got an error message on cloudLibrary. What should I do?

Errors are uncommon in cloudLibrary, but when they do pop up they’re easy to resolve. Visit the cloudLibrary Common Issues page to see all error messages and how you can resolve them. When in doubt, restart your device or uninstall and reinstall the app. 

Need more help? Contact your library for assistance. 

Show All Answers

1. How long can I keep eBooks or eAudiobooks?
2. How many eBooks or eAudiobooks can I have checked out at a time?
3. Can I renew my eBooks or eAudiobooks?
4. Can I return eBooks or eAudiobooks early?
5. Can I place holds on eBooks or eAudiobooks?
6. How can I get help with cloudLibrary?
7. I got an error message on cloudLibrary. What should I do?
8. Can I read/listen on one device and switch over to another without losing my spot?
9. I forgot my PIN number. What should I do to get it?
10. It says my privilege has expired. What should I do?